Guest Reviews

Zandi

The friendly staff, the cleanliness of the facilities (gym,sauna,steam room and jacuzzi), enjoyed the delicious freshly made food. I felt like home away from home. All was good. Just the weather didn’t allow me to enjoy the grounds and lake. Not your fault at all

Kerry

Beautiful hotel, lovely staff and excellent food - it was perfect

HELEN

Outstanding from start to finish. Hotel spotless. Staff incredible so polite and helpful. Restaurant food superb. One of the best steaks I’ve ever had. Bar so well stocked. Ambience in hotel fabulous. So nice. Rooms outstanding. So clean and well appointed. Beds so comfortable luxurious linen. Toiletries in bathroom excellent and smelt amazing. Can’t wait to come back again. Was a real treat.

HB0323:

Chilled relaxed atmosphere, friendly staff, cleanest hotel I’ve seen in a while, food was superb, short drive to town centre, spa is a bonus, will stay here again next time I’m in reading. Exceptional service

valued guest:

We arrived on Saturday afternoon until Tuesday morning to see family who live locally, and to celebrate my birthday. Our stay from start to finish was really first class. We have stayed here 4 times and every time we have been delighted. A special, classy touch was the barman and the chef giving me a decorated plate with birthday wishes and chocolate truffles. I was delighted with this lovely gesture, thank you.

Raww:

Me and my girlfriend went to this hotel for a ‘spa’ weekend getaway and it was honestly the best hotel I’ve stayed at! The room and bathroom was sparkling clean which is the main thing I look for in a hotel. The spa facilities and gym was also very modern and clean! 10/10

Genka:

Great hotel in a brilliant location, with the cinema very close. Delightful staff at reception who dealt with all my queries easily. Restaurant staff friendly and food wonderful. Spa staff did a great job during our treatments. Can’t fault anything and would definitely visit again.

ukjennie1:

I booked a night at this lovely hotel with a spa experience for my sister's birthday. We had a really fabulous time and felt utterly pampered. The food was amazing and nothing was too much trouble for the staff. As it was her birthday, they sent a beautiful little cake up to our room. We booked a late check out which gave us extra time at the beautiful pool. I would highly recommend this hotel.

Valued ihg reviewer:

On entering the hotel lobby, the staff at reception were very attentive and greeting us in a genuinely warm way that made my wife and I very welcome. I took my wife there as a surprise for her birthday to use the spa and indulge in other treatments that were available. She had a wonderful time, and was more surprised when there was a plate with happy birthday written in icing and a small cake to go with it. Thank you for making her birthday experience that little more special.

Nats:

Oh my! had such a wonderful time everything was excellent Very friendly helpful staffs. The food was so delicious. I will come back again and I've recommended others . Be bless and keep it up. Good job guys.

martben:

This is the best Crowne Plaza I have stayed at. Great location, hotel and staff.

bennet,martin:

It's the best Crowne Plaza we've stayed at. The staff, rooms, food and pool are all excellent.

georgie20:

I couldn't fault my stay and it far exceeded my expectations. Very clean hotel, professional staff, excellent food in the restaurant (particularly the vegan options!). I will definitely look forward to a future stay.

James:

comfortable bed and great value for money, would recommend but book in advance as its always busy

Willyboy:

The staff couldn't do enough for us. Truly relaxing experience.

James:

Lovely stay at excellent hotel - room was very good and the team were very helpful.

kim:

I just wanted to give some feedback on our xmas day lunch.

Again both the food and the service was outstanding.  This is the 3^rd time (or it maybe the 4^th) we had had lunch on Xmas Day and it just gets better each year.   The staff are always very attentive, and in the festive spirit so it’s always fun. Listening to someone playing the piano is always good to hear and very relaxing.

So thank you for making our Xmas Day lunch special, again.

losif3:

We had a very enjoyable stay at the hotel. The room was very clean and comfortable and the food was amazing. Great spa and gym facilities and very helpful and friendly staff. We would definitely recommend this hotel.

karly:

Absolutely loved my stay I have stayed here 5 times now and from start to finish every visit has been perfect from a lovely clean room to a comfy bed, lovely friendly staff and an enjoyable stay loved the spa and treatments too so friendly.... I’m back again in March :-)

guest comments:

• To anyone who's looking to book a weekend away. Please try Crowne Plaza : Reading - M4, Jct.10 Wharfedale Road, Reading, RG41 5TS.
• Reception Neil who took care of our check in was outstanding and his professional manner of customer service was out of this world.
• All the information we needed he had it at hand and made our meal reservation for the evening.
  The icing on the cake was going for dinner at the hotel and a man playing on the Piano. Set the mood just perfect.
• Once again Neil at Reception lead as into dinning area where we were hosted to our seats and the meals me and my wife had was out of this world.
• To Neil at Reception and the rest of the staff at Holiday inn Thank you so much for an amazing 1st class service.

Izabela:

Great place. Nice service, leisure, sauna, fitness, room, restaurant, excellent food. Perfect for relax, or spend time together.

Dazza74:

Excellent hotel. Crowne Plaza-esque quality and service - really pleased and wouldn't hesitate to stay again.

Pelly:

Very impressive hotel right from entry, room was a great size, great bathroom and toiletries. Very clean. Friendly welcoming reception staff, would definitely recommend and we would have no hesitation in staying again. Very close to get to Heathrow.

XJ220

Great staff, great suite. Just off the motorway but no noise. Parking under ground and as it was raining a great bonus in not getting wet when loading car.

Joey

Highly recommended. Everyone and everything was spot on! 

HB1051

Very luxurious, would definitely stay again. The food was particularly great!

HB1050

Great hotel, convenient location. Friendly, helpful staff. All areas, i.e. bedroom, public areas, spa and swimming pool, all very clean and tidy. Great food, efficient service. Would definitely recommend staying here.

HB1049

This is the hotel I always choose when going to extended meetings in Thames Valley Park. The staff are great, so friendly, food is always good, I always get a great night's sleep. Love the swimming pool and steam room!  

HB1048

Good, Clean, Friendly, Tidy, Safe, Secure and High Standard.

HB1047

Love staying here. Everyone makes you feel so welcome and the service is excellent. I love the fact my preferences were followed up on and there were some nice little touches as well. A good example was at breakfast where a quiet table was found as well as some soya milk. Reception also helped organise transport as well and it was no problem for them to do so. Cannot recommend this place highly enough.

SJBro

I have stayed here a few times. Rooms are excellent. Staff are helpful. Bar area and bar meals are very good. Well located for Winnersh Triangle train station too. 

HB1046

Excellent hotel and facilities. Five star rating all round.

HB1045

We had a lovely weekend here, the cleanliness is superb, the staff amazing, so friendly and nothing to much trouble at all. We are looking forward to returning as this was a really lovely weekend.

HB1044

We really enjoyed our stay. Staff were great, facilities were lovely and our rooms were nice and big. The food was amazing and was good value for money.

HB1043

This hotel is consistently clean, safe with large clean pleasant rooms. The room service is restaurant quality and there is a good selection of food for vegetarians or health conscious. The Gym is great as is pool facilities The staff are warm and friendly and are a asset to the hotel I travel for business and the location is a little sterile on a business park. However if you are looking for a safe secure high quality stay with great beds and large rooms with excellent leisure facilities this is a great option.

HB1042

Clean, welcoming and comfortable. Dinner was delicious.

HB1041

I booked this as a short break to recharge the batteries. Fantastic spa facilities, comfortable room, good choice of pillows and a decent TV in the room. We had a three course meal which was delicious.

HB1040

My first time staying at this hotel - business trip. Very helpful and friendly staff throughout my stay, from check-in to bar and restaurant. I will stay here again!

HB1039

Well presented hotel with great facilities. The rooms were all new and a nice size.

HB1038

Convenient stop on our way down South. New Hotel, well appointed, clean and comfortable. Recommended.

HB1037

We stayed over night at the hotel on our way back from a visit to the West country. The hotel staff were very helpful and friendly. The food was suprisingly good, we had an evening meal in the bar from the Indian menu and each dish we had was very flavoursome and well presented. The pool was very clean. The room was clean and comfortable.

HB1036

Great staff who are always kind and willing to help. The gym and swimming pool are always clean and looked after .Rooms are also amazing and come with a little fridge Good for family’s to couples that want to relax for a good price and not have to worry about having nothing to do.

HB1035

This was a great hotel with excellent facilities, décor and attentive staff. I was only there for a single night business trip, but the hotel was in a great location to complete my onward journey, the food and bar were excellent and it was, by far, the best Crowne Plaza hotel I have stayed at. A great stay, I will return!

HB1034

A lovely Spa weekend away with my husband for our first Anniversary!!! 

Hotel: Very nice and very clean. Rooms were nice and clean.

Staff: Very nice, polite and very attentive.

HB1033

This hotel was spotlessly clean. We had a great room, and loved our stay - a perfect stay.

HB1032

Absolutely everything was perfect. From parking to being greeted by Rajaa. Our room was spotless, not a speck of dust and believe me I checked.

HB1031

A hotel that never seems to age and one that always provides calmness whether it’s the swimming pool or the feeling in the restaurant.
Amazing commute potential nearby and a supervening cinema for the kids if the weather isn’t great. I use this hotel for business but it allows me to bring the family whilst I’m at work. Wouldn’t go anywhere else in this area.

HB1030

Great service form well-informed staff. Interesting and varied range of foods. The outdoor planting was looking superb at the time of our stay, and with so much glass in the lounge and dining areas, it was almost like being in a garden room - very restful and contemplative.

HB1029

Very accessible from roadways,Very clean and spacious, very friendly and helpful staff .Car parking free and next door! Good facilities and tea making equipments. Good range of toiletries provided I thought it was a new hotel!

HB1028

Had a great room at Crowne Plaza Reading East and they had a great pool and steam room

HB1027

Very friendly team, clean hotel, room service food excellent

HB1026

Couldn't fault anything. Excellent parking, swimming pool and breakfast.

HB1025

As Ever a good stay. Excellent value Nice clean and good feel to this hotel Highly recommended

HB1024

We had an amazing stay! The room was spotless comfy big bed! Food was delicious, staff were always friendly the spa facilities and our massages were great! Would 100% recommend !

HB1023

Very nice and relaxing time. Enjoyed the afternoon to with a bit of bubbly. Spa treatments were very relaxing. Diner was very tasty. Had a very comfortable sleep. Breakfast very filling and varied. Overall well worth it.

HB1022

Visited with my daughter and sister, had a great and relaxing time. Hotel clean, all staff friendly and accommodating. Would definitely go again.

HB1021

As a business stay over the hotel is first class. I can use the gym after work and the relax in the bar as well as having a good meal. The staff have always been very friendly and make for a relaxing atmosphere.

HB1020

Very friendly staff, clean and tidy. Enjoyed our spa treatment and stay in hotel! Definitely recommend.

HB1019

My partner and I had a lovely stay. The room was great and comfy. We almost didn't feel like going out. The staff at the reception was helpful. I can't remember her name, but I believe she's Italian. We used the spa and had an afternoon tea which made me so excited because it was nice. I definitely recommend this hotel. And if I have to come to Reading again, I'd definitely use this hotel.

HB1018

2nd stay within 3 months and both times had great stays. The reception staff were extremely helpful and friendly and the whole hotel is constantly maintained to high standards, especially cleanliness. I really enjoyed our stay.

HB1017

Very nice Overall great service Honest team Can trust them.

HB1016

I can highly recommend the hotel. From initial booking to leaving they made me feel welcome and made the stay as relaxing as possible.

HB1015

We spent hours in the spa, it was peaceful and very clean. The bar area is modern and spacious and the extensive food menu is impressive which is especially good for business travellers. Great staff, lovely room and bed was very comfortable with the added bonus of fabulous blackout curtains. In the UK, this is the best Crowne Plaza I have stayed in.

HB1014

The proximity to our destination was perfect. The value was great and the ease to get around with a wheel chair made our stay more pleasurable.

HB1013

Everything is simple and easy to use. The hotel staff and incredibly helpful, the parking is excellent, rooms are all of a great standard.

HB1012

A great hotel with comfortable beds, good size very clean rooms and free parking. The food at the restaurant is very nice and the presentation very good, would definitely stay again.

HB1011

Had a lovely weekend stay. Great food ,facilities and services.

HB1010

I totally love this hotel. My husband and I have stayed here for anniversaries and our honeymoon and we love getting away and relaxing here.

HB1009

Excellent stay. Did not face any issue and the overall amenities were excellent.

GEORGE 

To the whole Team at Crowne Plaza,

I would just like to pass my enormous thanks on to every single member of staff that served us during our short stay.

We stayed for one night on the 12th August at the hotel during which time I proposed to my, now, fiancé.

Every member of staff we came across went out of their way to make us feel welcome right from the start! We stayed in room 304, which we were informed on check in that due to the circumstances, was a complimentary upgrade which was most welcome. We arrived in the room to find chocolates on the desk and Prosecco in the fridge and just added a real touch!

Our spa treatment was second to none and use of your facilities was much needed.

As for the food... well, what can I say? My partner was in raptures about the pork and the seafood curry from your Indian menu was incredible. Your chefs are a credit to your hotel and in my opinion you are severely undercharging for what truly is incredible food!

I’ve worked in, and managed front office staff within the IHG chain for around 10 years now and find that I struggle to be on ‘the other side of the desk’ without analyzing every step of the check in, check-out process and everything in between, however your reception staff (and I believe the lady who checked us in was the duty manager) were fantastic and any manager should be proud to have them on their team!

We have recommended your hotel to so many people already and we will most certainly be back

Thank you again to all the team at Crowne Plaza Reading East!

hb2308

We found this spa experience faultless. Particularly liked the service round the pool, the extended checking out time, the free adjacent parking. Very friendly accommodating staff. Great food and dining ambience. Lovely room with all the trimmings - very comfortable pillows, coffee and tea facilities, fridge, iron, hairdryer, toiletries, easy working safe and TV with many channels. Hotel decor very stylish, refreshing and impeccably clean everywhere. Trains to reading were very close to hotel separated by an exquisite white bridge. excellent visit and relaxing spa weekend. Great massage

hb2008

Lovely size spacious room. Comfortable bed and very quite. Loved being on the 5th floor. Very clean and tidy. Staff were very helpful and friendly. I will certainly stay there again. I loved it so very much that I wish I could have stayed longer.

HB0608

What did you like about your stay?
Everything! We stay here every year and we are just so happy with the hotel and the staff.

hb3007

The staff from front desk/reception to restaurant and spa were all amazing. Katarena, a restaurant staff was brilliant and so were Marios and Karmen from the spa. Also the reception staff were all very professional and made checking in and out smooth and stress-free. Overall, my partner and I enjoyed our stay and would love to return soon.

HB2507

We were quite surprised at the quality of the hotel, the room was clean as expected and the bathroom was spotless with decent towels, toiletries and flannels which were welcome. The food in the restaurant was exceptional, we chose from the 3 course set menu and it was top quality, we were both surprised, my pork loin dish was nothing short of superb. The breakfast buffet was above average and in all cases the service was very good. I would happily stay again when in the area or visiting attractions, heartily recommend this hotel.

Hb2307

I can not recommend this hotel enough the staff and accommodation are of a high quality and the leisure facilities are excellent.

HB2806

This is the perfect hotel for any guests visiting Ascot racecourse. Fair pricing, great location, excellent staff and service. The room quality and restaurant is exceptionally good and parking service is too. Have used this hotel for last 3 visits to Ascot races. After a long drive our party appreciates the comfort and standard of service this hotel always offers . Would always recommend to others.

KATE

‘Our stay was so great. The staff are so friendly and helpful. Thank you so much for all of your organisation towards making our stay so relaxing. Please pass on my thanks to the catering team. The food was delicious.We will be booking next May again. Great hotel with amazing staff.

steven J. 

Right from the start of our engagement with the events team I knew we were in the hands of professionals. They listened, carefully, to our requirements and were able to present a range of options to us that enabled me to bring a European team together for training. Rooms were booked easily, food was available at the time stated and they easily coped with a couple of last minute changes. I would (and will) use them again. 

sl0318-05.

Very happy with our recent stay. From the staff to th facilities there was no fault found. The restaurant is fine dining at its very best. Particularly enjoyed the late check out of 2pm as a loyalty card holder. Will be back again !

sandy y.

You would not BELIEVE the comments about the dinner – all were so complimentary about the wait staff, the canapes, the wine, and the dinner choices. Great job on your suggestions and guidance. This is a very elite group and they were thrilled with their meal. Even Doreen enjoyed her meal - 😊 Thank you to you and Chef and his team. Much appreciated…please pass along my email to all that helped with this evening.

sl0318-04.

We got caught in the snow storm in early March after landing at Heathrow, my car started playing up and it was getting dark so we pulled off the motorway and spotted the Crowne Plaza sign. We pulled in and prayed they had a room for us, and they did! Within ten minutes we hard a warm comfortable room and headed for the bar and a delicious curry. The staff were all really lovely. After a good nights sleep and a hearty breakfast we checked out much to the concern of the desk staff who didn’t think we ought to continue our journey as it was still snowing. It was really kind of them to be concerned but we made it home safely after 5 hours. We saw on the news that many people were stuck in their cars overnight in the snow, the Crowne Plaza really was a sanctuary from the storm for us! Thank you.

sl0318-03.

Came here with my best friend and loved every minute. Cannot fault the cleanliness not a spec of dust anywhere. Food was amazing and staff were very attentive. Will definitely come back.

sl0318-02.

Hotel was clean and very well kept. Beds were comfortable Dinner options at the restaurant was varied. Great service and really good food.

hb0318.

Friendly check in staff, location is great and a really modern hotel. Lovely bar area haven’t eaten in the restaurant yet but heard it’s very good. Lovely big room couldn’t fault the cleanliness of the hotel. Free parking was great.

sl0318-01.

An exceptionally well maintained hotel with very friendly and helpful staff. I stay at this particular hotel often and although there are two other hotels very near by I will always choose to stay here. Highly recommended. Train station is within 2 minutes walk and only a 5 minute journey to Reading town centre.  

hb0318.

Very friendly staff and helpful. Always have had great experience at Crowne Plaza. Very good portions of food and tastie.

sl0218.

Hotel was lovely, spa was great. Food was amazing!

LGHS0218.

Room was quite clean and comfortable. The receptionist who checked me in was very courteous and met my request regarding having a very quiet room. This made a lot of difference to my quality of sleep

HB0218-3.

Very comfortable, welcoming and efficient. Good reception and all staff friendly and helpful. The event catering excellent with plenty of staff. Very good breakfast experience. We appreciated the late checkout facility.

HB0218-2.

Comfortable bed! room was nicely decorated and very clean (inc Bathroom) Staff were lovely and very helpful.

HB0218-01.

Great room, spotlessly clean, comfortable bed. Delicious dinner and breakfast.

MED0118.

The hotel is modern, clean. Comfortable nicely designed rooms. And helpful polite staff. Pool and spa area really nice. Underground parking easy and complimentary. The food and drinks were fabulous in the evening. Overall stay was fabulous and great value for money. I will be going back. The drinks, food and service in the evening were outstanding. I can’t wait to go back :-)

Sl0118-2.

As always a great experience, a quiet well presented hotel with good facilities and great staff attention.

HB0118-3.

1st class hotel very secure I stayed here on my own and felt very safe . Very safe inside car park Car park to lift into the hotel EXCELLENT felt very safe Being a lady on my own it's very safe.

HB0118-2.

Staff very friendly. Stayed over because of Christmas party organised by company. Good choice on drink and food really good. DJ gave us good entertainment too. Loved it all!

SL0118-1.

Hotel strikes the perfect balance of quality, conveniences price for the business traveller. Been using for a number of years and always meets my needs and expectations.

HB0118-1.

Live music in the Bar lounge. Modern clean facilities. Everything worked as I expected. Free Parking Excellent Wi-Fi speeds Serving staff in the Bar took very good care of me.

SPB.

Can I say, me and the wife stay at your hotel on occasion and we are always blown away by the experience, the rooms are amazing value, the spa is stunning and the breakfast is divine in addition the staff have always been so attentive and welcoming. We are always impressed with the aroma in the air at your hotel also, its a little thing but always smells amazing and fresh. We have left a review on Bookings.com in the past but thought I would also take the opportunity to pass on our thanks, we highly recommend your hotel to friends and family.

apark78.

Super friendly staff. We asked to change our room to the highest floor when we checked in and the staff were cool with that. We asked to have our restaurant meal taken to our room as I started getting a migraine after we ordered and they did it without a charge. They hunted me down when I left my Apple Watch by the pool! The staff really made our weekend stay smooth sailing. On top of that the bed was super comfy and we slept like babies.

HB1109.

Great hotel!! Food was amazing!! Staff were helpful and polite. Hotel was clean and comfortable. Rooms including bathroom was great!!

HB0711.

Great Stay The staff were very friendly Fantastic Facilities.

Mark & Emma B.

Just wanted to say a big thank you for a great weekend. From the moment we arrived until the moment we left, all members of staff were lovely, friendly and chatty. We were checked into reception by a chap called Andre who was great, very chatty, friendly and made us laugh; we stayed in room 603 which was wonderful. The pool area was very relaxing and the food in your restaurant was amazing. It was our wedding anniversary and you were kind enough to mention that, as well as send a complimentary cake to our room wishing us a Happy Anniversary. These small gestures may have been nothing to you, but they really went a long way with us. It’s these personal touches that made the stay really special and will make us recommend your hotel to anyone that asks.

HB0901

The gym and spa were outstanding it was clean the staff on reception were very helpful and professional the room clean airy and nice and large

Anonymous

I loved the evening music, staff were really friendly. The breakfast was amazing. 

M. Seacombe

I would like to start with a big thank you for a wonderful stay on Friday evening! Me and my partner really enjoyed our stay

hb030817

Great staff, very good food, breakfast and room service.

sally-Anne d

Lovely modern hotel. Very clean, friendly staff. Breakfast is very good. The swimming pool is excellent so don't forget your swimming costume!!

shirley s

Lovely modern hotel. Very clean, friendly staff. Breakfast is very good. The swimming pool is excellent so don't forget your swimming costume!!Everyone here are so friendly and helpful the body massage was so relaxing rooms clean can't complain about anything will definitely come back here again thank you very much.

Hb0717

Lovely hotel, very clean and staff were attentive and professional. Food great and really enjoyed our stay. Would stay again!

Hb0717

Cleanliness of premises and our room. The modern feeling of the hotel. Attitude of all staff. Sumptuous dining. Ease of guest parking. An ideal short break through Virgin experienes.

Hb006

Friendly faces to greet you at check in. Nothing too much trouble for the staff particularly room service especially when travelling alone.

BHO522

Very friendly and helpful staff. Our room was very luxurious and impeccabley clean. What do you think would make the food and beverage experience better? We really enjoyed our meal at the Restaurant - pianist in the bar was lovely to hear whilst eating. 

Steve

My wife and I had an excellent experience recently. Great room, pool and spa.  The rooms were extremely clean and comfortable and the food a very high standard. We are planning to visit again!

jim

Just wanted you to know all my chums enjoyed our visit to The Crowne Plaza.  And I was very impressed with everything, couldn't fault anything and I am very fussy !  Fabulous Breakfast. Well done and thanks, I will be in touch.

janet t.

Great, friendly staff, beautifully clean, comfortable room, yummy Breakfast, generally lovely hotel. Nothing too much trouble, really enhanced the weekend !

Sarah

Staff were happy, friendly and helpful, and had no issue providing a cot for my baby. All facilities were clean, tidy and room was well presented with plenty of tea/ coffee/ toiletries/ towels. Excellent breakfast choice and timings. Impressed that we were contacted about items that we'd forgotten/left in our room. Easy access from the car park and excellent hotel facilities all round. Great value for money. 

uctljgj

Recently visited the Crowne Plaza for a business lunch, despite the relatively formal focus of the meeting the food was a wonderful surprise. Prawn starter was generous and delicious followed by a perfectly cooked fillet steak and a truly excellent chocolate dessert! Highly recommend booking the Crowne Plaza for business or just for lunch if around the area!!